As the Customer Experience Manager, you will play a vital role in bridging the gap between tools and customer challenges. Our client is seeking passionate individuals who can forge long-term, trust-based relationships with customers and leverage experience in sales and consulting to enhance business efficiency and data democratization.

Responsibilities:

• Promote increased usage of our data catalog among customers who have completed onboarding.
• Support customers with low usage rates to boost their engagement.
• Develop and implement strategies to encourage feature adoption.
• Improve implementation processes and propose new features.
• Manage contract renewals and ensure customer satisfaction.
• Introduce new features and drive their usage.
• Collaborate with Product Marketing Managers and sales to upsell additional features.

Why You Should Join:

• Work with Japan's top enterprise companies and gain valuable "enterprise x IT" experience.
• Build a robust career in a growing field with increasing demand each year.

Required Skills:

• 5+ years of experience in problem-solving management/IT consulting or enterprise IT product sales.
• Strong analytical skills and the ability to develop and execute customer success strategies.

Preferred Skills:

• Expertise in formulating and executing mid- to long-term strategies aligned with business goals.
• Experience in cross-department negotiations with customers generating over 500 billion yen in sales.
• Background in the B2B SaaS industry.
• Ability to see the potential of the B2B SaaS model and enterprise data management.



Be part of a team that is driving innovation and success in the world of enterprise data governance!